RETURN OF GOODS AND RIGHT OF WITHDRAWAL
WITHDRAWAL
You have the right to cancel your purchase within 14 days of receipt of your order by sending it back to us at the address below. The goods must be unused and undamaged and must be accompanied by a printed order confirmation.
We undertake to refund the amount paid for the order back to you within a maximum of 3-14 working days from the date of receipt of the goods.
If you want to return a product that you bought to receive a gift, you must return the gift you received with the returned product. The gift must be unused and undamaged. If you choose not to return the gift, its value will be deducted from the amount returned.
Please send the returned goods, together with the withdrawal form available here, confirmation of order and receipt, to:
Returning products from an online shop
“COSMETIC LAB” SIA
322A Maskavas Street, Latvia, Riga, LV-1063.
RETURN OF DAMAGED PRODUCTS
If you have received a damaged product, please also fill in the withdrawal form available here by selecting Damaged Product and send it with pictures of the product to us by email: sales@cosmetic-lab.lv. We will examine your claim and agree with you on the further action to be taken.
WHAT DO YOU NEED TO KNOW ABOUT RETURNING A PURCHASE?
If you want to return an online purchase, remember:
1. The product must not have been used and the original packaging must be intact;
2. We will need all the documents related to the purchase and receipt;
3. If you wish to withdraw from the goods, please return them to us with a completed withdrawal form and the documentation required with it within 14 days of placing your order;
4. If you wish to return a defective purchase, send a message with the completed form and the documentation required with it to us at sales@cosmetic-lab.lv;
5. After returning the purchase, we will transfer the purchase amount to the account number provided within 14 days.
You will find more detailed information about this procedure in the distance contract, which you will be sure to read when you make your purchase on our website. You can find out more about what a distance contract is and your right of withdrawal here: http://www.ptac.gov.lv